Customer Service


Customer Service

You can count on Framing Success!  Whether placing your order online or speaking to our knowledgeable customer service specialists, we are committed to ensuring your complete satisfaction. As the market leader and innovator for 25 years, we take great pride in our product and exhibit the highest standards of quality control.

We offer the largest range of products in this market - over 25,000 different products are available for online purchase. As your academic and professional career progress, you can turn to us time and again for matching frames.

Our Guarantee: We take great pride in the quality of our products. Each frame is carefully inspected to ensure the highest possible quality standards. If you purchased your frame directly from Framing Success and are not completely satisfied with your purchase, simply call us within 30 days of receipt for a replacement frame, or a full refund of your purchase price, minus shipping and handling charges. For frames purchased through a college bookstore, please refer to the store's return policy.


Learn the lingo for key parts that make up our frames; Anatomy of a Framing Success Frame


"Thank you for your polite customer service people who helped with any questions I had and thank you for the beautiful frame I ordered!"

-Courtney Ridlehuber

Contact Form

Company Info

2556 Horse Pasture Road
Taylor Farms Commerce Park
Virginia Beach, VA 23453

Customer Service:

Tel: 1-800-677-3726

Client Relations:

Tel: 1-800-200-2044
Fax: No fax available

Customer Service Hours:

M-F: 8:30AM - 6PM ET


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